Responsible Gaming — Play in Control with mmbet

Gambling Should Always Be Entertainment

At mmbet, we believe that gambling is a form of entertainment — not a way to make money or solve financial problems. The vast majority of players on the mmbet platform enjoy cricket betting, live casino, and slot games as a leisure activity alongside other hobbies. Gambling becomes a problem only when it stops being fun and starts affecting your finances, relationships, work, or mental wellbeing.

Responsible gaming means playing within your means, setting limits before you start, and knowing when to step away. mmbet provides a full suite of free tools to help every registered player maintain healthy habits. These tools are built into your account settings and are available at any time — no questions asked. We encourage all players to use them proactively, not just when things go wrong.

Your Self-Management Toolkit

Every mmbet account includes six built-in responsible gaming tools, all free and instantly accessible from your account settings page:

→ Deposit Limits in Detail

Deposit limits allow you to cap the total amount of BDT you can add to your mmbet balance within a set timeframe. You can choose a daily limit (resets at midnight Bangladesh Standard Time), a weekly limit (resets Monday 00:00 BST), or a monthly limit (resets on the 1st of each month). You can set more than one limit at the same time — for example, a daily limit of ৳1,000 and a monthly limit of ৳20,000.

Reducing a deposit limit takes effect immediately — there is no waiting period. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase comes into force. This safeguard is deliberately designed to prevent impulsive decisions during a losing run or after a large win.

→ Session Time Limits

A session time limit puts a hard stop on how long you can remain logged in and actively playing in any single session. You set the maximum duration — anywhere from 30 minutes to 8 hours — and when the clock runs out you will receive a notification followed by an automatic logout. This tool is especially useful for players who lose track of time during long cricket matches, live casino sessions, or slot play.

After a session limit is triggered, you must wait until the next calendar day (Bangladesh Standard Time, UTC+6) before logging back in. Reducing your session limit takes effect at the start of your next session. Increasing your session limit is subject to a 24-hour cooling-off period, consistent with our deposit limit rules.

→ Taking a Time-Out

A time-out is a voluntary, short-term break from the mmbet platform. You can request a time-out of 24 hours, 7 days, or 30 days directly from your account settings. During a time-out, your account is immediately suspended — you cannot log in, place bets, make deposits, or access any betting or casino features. Any pending bets placed before the time-out was activated will be settled normally according to their outcomes.

→ Self-Exclusion

Self-exclusion is the strongest responsible gaming measure available on the mmbet platform. When you self-exclude, your account is permanently locked for a minimum period of 6 months. Unlike a time-out, self-exclusion cannot be reversed before the minimum period ends — not even by contacting support. This is by design: self-exclusion is intended for players who recognise that they need a serious, sustained break from gambling.

To request self-exclusion, contact mmbet support via live chat on mmbet.vu. Our support team is available 24 hours a day, 7 days a week, and will process your self-exclusion request immediately and without question. You will not be offered any incentives, bonuses, or persuasion to reconsider. mmbet will also flag your registered mobile number to prevent re-registration using the same identity during the exclusion period.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience. The earlier it is recognised, the easier it is to address. The following signs may indicate that gambling has moved beyond entertainment and become a problem:

• Spending more time or money gambling than you originally planned, and finding it difficult to stop once you start.
• Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or school fees.
• Chasing losses — continuing to bet in an attempt to recover money already lost, often resulting in larger losses.
• Lying to family members or close friends about how much you are gambling or how much you have lost.
• Feeling anxious, irritable, restless, or depressed when not gambling, or when attempting to reduce gambling activity.
• Neglecting work, studies, family responsibilities, or personal wellbeing because of time spent gambling.

If you recognise any of these signs in yourself or in someone you know, please do not ignore them. Contact mmbet support immediately to activate self-exclusion or a time-out, and consider seeking independent support from a counsellor or trusted family member.

How to Activate Your Responsible Gaming Tools

Setting up any responsible gaming tool on mmbet takes less than two minutes. Here is how:

1. Log in to your mmbet account using your registered Bangladeshi mobile number and password.
2. Tap the account icon at the top of the screen and select Account Settings from the menu.
3. Select the Responsible Gaming section. All six tools — deposit limits, session limits, time-out, self-exclusion, activity history, and reality checks — are listed here.
4. Select the tool you want, enter your preferred settings, and confirm. Most tools take effect immediately. For self-exclusion requests, use the live chat button to reach our support team directly.

Protecting Minors — 21+ Only

mmbet maintains a strict minimum age policy of 21 years. This applies to every player in Bangladesh without exception. During registration, all users must confirm that they are 21 or older. mmbet reserves the right to request documentary proof of age — such as a National ID card, passport, or birth certificate — at any stage of the account lifecycle, including at the time of a withdrawal request.

If an account is found to have been registered by an individual under 21, the account will be suspended immediately, all associated funds will be frozen, and the matter will be investigated. Any winnings generated by an underage account will be forfeited. We strongly encourage parents and guardians in Bangladesh to use parental control tools available on mobile devices to prevent minors from accessing online betting platforms.

Get Help — You Are Not Alone

If you feel that gambling is no longer under your control — even occasionally — please reach out. Asking for help is a sign of strength, not weakness. mmbet's support team is available around the clock to help you activate any responsible gaming tool, including immediate self-exclusion. There is no judgement, no pressure, and no attempt to keep you playing.

You can reach mmbet support at any time via live chat on mmbet.vu or by email at [email protected]. Support is available in Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week. When contacting support about a responsible gaming matter, you do not need to provide extensive explanation — simply state that you want to activate a tool and our team will do the rest.

Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at mmbet — it is a core part of how we operate. We train every member of our support team to recognise the signs of problem gambling and to respond with care, consistency, and confidentiality. We do not send promotional messages to players who have activated a time-out or self-exclusion. We do not offer bonus incentives to players who have requested account closure. We do not contact self-excluded players for any marketing purpose during or after the exclusion period.

We are continuously reviewing and improving our responsible gaming tools based on player feedback and evolving best practices. If you have a suggestion for how mmbet can better support responsible play, please contact our team. Together, we can ensure that cricket betting and casino gaming in Bangladesh remains a safe and enjoyable pastime for everyone who participates.