mmbet Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how mmbet ("we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "Player", "User") who visit or use the mmbet platform at mmbet.vu. This Policy forms part of our Terms & Conditions and should be read alongside them. By registering an account or using the mmbet platform in any capacity, you acknowledge that you have read and understood this Policy.

mmbet recognises that the personal data you provide to us is important and we handle it with care. We do not sell your personal data to third parties. We do not use your personal data for any purpose other than those described in this Policy. Our data practices are designed to be transparent, proportionate, and consistent with the expectations of players in Bangladesh.

2. What Personal Data We Collect

Depending on how you interact with mmbet, we may collect the following categories of personal data:

3. How We Collect Your Data

mmbet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you use our platform, we collect technical and usage data via cookies, log files, and similar tracking technologies. This data is collected whether or not you have a registered account.
• From payment providers — when you deposit or withdraw using bKash, Nagad, Rocket, or other payment partners, we receive transaction confirmation data from those providers to verify and reconcile payments.
• From third-party identity verification providers — for KYC compliance, we may use accredited third-party verification services to confirm the identity and age of players. These providers operate under their own privacy policies and data handling obligations.

4. How We Use Your Personal Data

mmbet uses the personal data it collects for the following purposes only:

• Account management — to create, maintain, and administer your mmbet player account, including processing your deposits, withdrawals, and bet placements.
• Identity and age verification — to comply with our obligation to verify that all players are 21 years of age or older, and to confirm that account holders are who they say they are.
• Customer support — to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other illegal or prohibited activity on the platform.
• Responsible gaming — to monitor player behaviour for signs of problem gambling and to apply deposit limits, session limits, time-outs, and self-exclusion measures where requested or required.
• Platform improvement — to analyse usage patterns, measure the performance of features, and improve the functionality, security, and user experience of the mmbet platform. This analysis uses aggregated or anonymised data wherever possible.

5. Legal Basis for Processing

mmbet processes personal data on the following legal grounds:

• Contract performance — processing necessary to provide you with the betting and casino services you have contracted for, including account creation, transaction processing, and bet settlement.
• Legal obligation — processing required to comply with applicable legal requirements, including anti-money laundering obligations, KYC/age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests — processing that is necessary for mmbet's legitimate interests, including fraud detection, platform security, responsible gaming monitoring, and improving the platform, provided those interests are not overridden by your rights and interests.
• Consent — where you have given us your explicit consent to process your data for a specific purpose, such as receiving promotional communications from mmbet. You may withdraw consent at any time by contacting support or updating your account preferences.

6. Sharing Your Personal Data

mmbet does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment processing partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors receive the minimum transaction data required to process your payment. These partners are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• KYC and identity verification providers — accredited third-party services used to verify the identity and age of players. These providers process only the data necessary for verification and are contractually obligated to handle it securely and confidentially.
• Technology and platform infrastructure providers — companies that provide hosting, database management, analytics, and cybersecurity services to mmbet. These providers act as data processors under our instruction and are contractually prohibited from using your data for their own purposes.
• Regulatory and law enforcement authorities — where we are required by applicable law, court order, or lawful regulatory request to disclose personal data. We will notify you of any such disclosure where we are legally permitted to do so.

In all cases where we share data with third parties, we apply contractual safeguards requiring those parties to protect your data, use it only for the specified purpose, and not further disclose it without our authorisation. We do not transfer personal data outside of the jurisdictions in which mmbet operates without ensuring equivalent data protection standards are in place.

7. Cookies and Tracking Technologies

mmbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our site. The following types of cookies are used:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies required to process transactions. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options. These improve your experience but are not essential for the platform to operate.
• Analytics cookies — used to understand how players use the platform, which pages are visited most frequently, and where users encounter difficulties. This data is aggregated and used to improve platform performance and user experience.

You may manage your cookie preferences through your mobile browser settings. Note that disabling strictly necessary cookies will impair the functionality of the mmbet platform. mmbet does not use third-party advertising cookies and does not participate in cross-site behavioural advertising networks.

8. Data Retention

mmbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. The following general retention periods apply: active account data is retained for the lifetime of the account and for a period of 5 years following account closure; transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements; KYC verification documents are retained for the same period as transaction records; communications data (support chat logs, email records) is retained for a period of 2 years from the date of the communication.

When personal data is no longer required, mmbet will securely delete or anonymise it in accordance with our internal data disposal procedures. Where data cannot be immediately deleted (for example, because it is held in backup systems), we will ensure it is isolated from further processing until deletion is possible.

9. Data Security

mmbet implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes, but is not limited to:

While mmbet takes data security seriously and applies industry-standard protections, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, mmbet will notify affected players and relevant authorities in accordance with applicable legal requirements. If you suspect unauthorised access to your account, contact mmbet support immediately via live chat on mmbet.vu.

10. Your Rights Over Your Personal Data

As a user of the mmbet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact mmbet support via live chat on mmbet.vu or by email at [email protected]:

• Right of access — you may request a copy of the personal data mmbet holds about you. We will provide this within a reasonable timeframe and at no charge for standard requests.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will action valid rectification requests promptly.
• Right of erasure — in certain circumstances you may request that we delete personal data we hold about you. This right is not absolute: we may need to retain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions. We will explain any reason for declining an erasure request.
• Right to restrict processing — you may request that we limit the way we use your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our use of it while we investigate your objection.
• Right to withdraw consent — where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

mmbet will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will inform you of the extension. There is no charge for exercising your data rights. Requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee.

11. Children and Minors

The mmbet platform is strictly restricted to individuals who are 21 years of age or older. mmbet does not knowingly collect, process, or retain personal data from any individual under the age of 21. All registration processes include an age declaration step, and mmbet reserves the right to request documentary proof of age from any account holder at any time. Where an account is found to have been registered by or on behalf of an individual under 21, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data of the underage individual will be deleted as soon as legally permissible.

12. Changes to This Privacy Policy

mmbet reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. Where changes are significant or affect how we use data in a way that may impact your rights, we will make reasonable efforts to notify registered players via a platform notification or by email.

Your continued use of the mmbet platform after any modification to this Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting mmbet support. We encourage you to review this page periodically so that you are always aware of how your data is being used.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how mmbet handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days. For data rights requests, please include your registered mobile number and a clear description of your request.